KD BRACE 💪🏻To Embrace Comfort

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FAQs

Product Information

How do I choose the right size and fit for the product?

Each product detail page includes a comprehensive sizing guide. If you are unsure about your size or how to measure, please contact us for assistance.

How do I properly wear and adjust KD's orthopedic support products?

Each KD support comes with detailed instructions for wear. Refer to the product information card, step-by-step pictorial guidance, or our instructional videos for assistance.

What are the specific uses and functions of the various support products?

For targeted protection needs of different body parts, please review the indications and application range provided on the product detail pages.

What is the difference between a hinged knee brace with a locking dial and a traditional knee brace?

The locking dial can be particularly useful for individuals with chronic knee pain, as it allows customization of the support level needed. The locking dial feature ensures the brace remains securely in place, maintaining consistent tension.

Should a knee brace be worn inside or outside of pants?

Depending on your preference, sleeve knee braces can be worn inside or over pants. Other hinged knee braces are designed to be worn outside.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Medical Consultation

Are KD's products suitable for my specific medical condition?

Please always follow your GP's advice or carefully read the product page to choose according to your rehabilitation condition.

Should I consult a doctor before using KD products?

If possible, seek advice from your doctor before purchasing.

What are the cleaning and maintenance recommendations for support products?

Please refer to the care instructions on the product card. To extend the lifespan, store properly when not in use and avoid prolonged exposure to direct sunlight.

How long is the lifespan of support products?

The lifespan varies based on usage frequency and material. Each product undergoes stringent QC testing before leaving our factory. We offer a 180-day warranty for repair or replacement services.

What countries do you ship to?

We currently ship to the United States, Canada, Australia and the EU. To enquire about shipping to a different destination, please contact us.

How long will it take to receive my order?

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Returns and Refunds

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

What if the size doesn't fit or the product is defective?

Your health is our priority. If the size is not right, you can follow the procedure to exchange it. If there is a defect in any product, please contact our customer service immediately. We apologize for any inconvenience!

What is the return policy for online purchases?

We offer a 30-day return policy for items purchased online. Items must be returned in their original condition and packaging.

How long does it take to process a refund?

We usually process your refund within 48 hours. The refund period depends on the payment service provider.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of delivery to report the issue.

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.

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