Πολιτική επιστροφής χρημάτων
At KD Brace, we offer a 30-day return policy, which allows you to request a return within 30 days of receiving your item.
Eligibility for Returns
To qualify for a return, your item must be in the same condition as received—unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.
Return Process
To initiate a return, please contact us at kdbraceyou@gmail.com or reach out to our online customer support. Upon return approval, we’ll provide you with a return shipping label and detailed instructions. Items sent back without a return request won’t be accepted.
Please note: If the return is not due to a product defect or quality issue, the buyer will be responsible for the return shipping costs.
For any further questions on returns, feel free to contact us at kdbraceyou@gmail.com.
Damages & Issues
We encourage you to inspect your order upon delivery and reach out to us immediately if the item is defective, damaged, or incorrect so we can promptly address the issue.
Exceptions / Non-returnable Items
Please note that sale items and gift cards cannot be returned unless the item has a defect or quality issue.
Exchanges
For the fastest service, we recommend returning the item for a refund and placing a new order for your desired item.
European Union 14-Day Cooling Off Period
If your order is shipped to the European Union, you are entitled to cancel or return your order within 14 days, regardless of the reason. Items must be in the same condition as received—unused, with tags, and in their original packaging. Proof of purchase is required.
Refunds
Once your return is received and inspected, we’ll notify you regarding the approval status. Approved refunds will be issued to your original payment method within 10 business days. Please remember that your bank or credit card company may need additional time to process the refund.
If you haven’t received your refund within 15 business days of approval, please contact us at kdbraceyou@gmail.com.
Q&A
What if the size doesn’t fit or the product is defective?
Your satisfaction is important to us. If the size isn’t right, you can exchange it following our return procedure. If there’s a defect, please contact our customer service right away, and we apologize for any inconvenience caused!
What is the return policy for online purchases?
We offer a 30-day return policy for online purchases. Items must be in their original condition and packaging.
How long does it take to process a refund?
Refunds are typically processed within 48 hours after approval. The time it takes to reflect in your account depends on your payment provider.
What should I do if I receive a damaged or incorrect item?
Please contact our customer service team within 48 hours of receiving a damaged or incorrect item to report the issue.