Each product detail page includes a comprehensive sizing guide. If you are unsure about your size or how to measure, please contact us for assistance.

Each KD support comes with detailed instructions for wear. Refer to the product information card, step-by-step pictorial guidance, or our instructional videos for assistance.

For targeted protection needs of different body parts, please review the indications and application range provided on the product detail pages.

The locking dial can be particularly useful for individuals with chronic knee pain, as it allows customization of the support level needed. The locking dial feature ensures the brace remains securely in place, maintaining consistent tension.

Depending on your preference, sleeve knee braces can be worn inside or over pants. Other hinged knee braces are designed to be worn outside.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Please always follow your GP's advice or carefully read the product page to choose according to your rehabilitation condition.

If possible, seek advice from your doctor before purchasing.

Please refer to the care instructions on the product card. To extend the lifespan, store properly when not in use and avoid prolonged exposure to direct sunlight.

The lifespan varies based on usage frequency and material. Each product undergoes stringent QC testing before leaving our factory. We offer a 180-day warranty for repair or replacement services.

We currently ship to the United States, Canada, Australia and the EU. To enquire about shipping to a different destination, please contact us.

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Refunds are processed within 7 days from when we receive the item(s).

Your health is our priority. If the size is not right, you can follow the procedure to exchange it. If there is a defect in any product, please contact our customer service immediately. We apologize for any inconvenience!

We offer a 30-day return policy for items purchased online. Items must be returned in their original condition and packaging.

We usually process your refund within 48 hours. The refund period depends on the payment service provider.

If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of delivery to report the issue.